Refund Policy PT LAPAK REGISTAR MURAH – APIKU.ID

Welcome to the website of Apiku.id, known under the trademark “PT Lapak Registar Murah”. Please read carefully the Refund Policy below before using our services. By accessing or using Apiku.id services, you expressly acknowledge that you have read, understood, and fully agreed to these Refund Policy Conditions.

Refund Policy

Updated: Agustus 01, 2025

Please read these carefully before using Our Service.

    1. Introduction

    This Refund Policy applies to all web hosting services provided by apiku.id, both for customers in Indonesia and internationally.

    2. 7-Day Money Back Guarantee

    We offer a 7-day money back guarantee for new shared hosting and reseller hosting services. If you are not satisfied within the first 7 days of service, you may request a full refund.

    2.1 Shared Hosting Refund Conditions:

    Refunds for shared hosting are only applicable if the hosting plan was purchased for a minimum period of 1 year. The 7-day money back guarantee only applies to first-time purchases, and each customer is eligible for only one refund under this policy.

    2.2 Non-Eligible Services:

    Refunds do not apply to:

    • Domain name registrations or transfers
    • VPS, Dedicated Servers, or Cloud Hosting
    • SSL certificates
    • Setup fees
    • Renewal payments
    • Custom services and development
    • LIR Services including ASN registration and IP block allocation
    • Other listed services such as VPS BGP Session, Online Counseling, Guru Services, Payment Services, and Costume Order (as shown in the “Jasa Apiku Lainnya” section)

    3. Refund Process

    To request a refund:

    • Contact our billing team via email at [billing@apiku.id] within the 7-day period
    • Provide your order details and reason for cancellation
    • Refunds will be processed within 7 business days after approval
    • Refunds will be returned only to the original payment source (bank account, e-wallet, or payment gateway used during the transaction)
    • For payments made via payment gateway, you must submit:
      • A clear photo of your bank account book (showing account number and name)
      • A valid identity card (KTP or passport) matching the account holder

    4. Payment Gateway Fees

    Refunds are made excluding any non-refundable payment gateway processing fees (e.g., PayPal, credit card processing). These fees vary by provider and are beyond our control.

    5. Abuse, Violation & AML

    Accounts terminated due to violation of our Terms of Service, Acceptable Use Policy, or involvement in fraudulent or suspicious activities under our Anti-Money Laundering (AML) compliance are not eligible for refunds. We reserve the right to request additional verification if any refund request triggers AML alerts.

    6. Currency & Exchange Rates

    Refunds will be issued in the original currency of payment. We are not responsible for exchange rate differences or bank fees.

    7. Policy Changes

    We reserve the right to modify this policy at any time. Changes will be posted on our website and effective immediately.

    This Refund Policy is established to ensure optimal service quality and transparency for customers.

    Contact Us

    If you have any questions about these Refund Policy, You can contact us.

    Thank you for choosing Apiku.id as your hosting and domain service provider.